About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services.

Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results.

What We Do

• We are a leading global provider of business communications software, systems and services focused entirely on serving the needs of businesses large to small.
• Our unique combination of communications applications, systems and services help simplify the complex and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. It is this combination of best-in-class technology coupled with the most comprehensive in-depth services capability in the industry that makes us stand out from the competition.
• Drawing on a rich heritage of enterprise telephony and mastery of new IP-based technologies, we help customers to reduce costs, lower risk and grow revenues; in short, to achieve superior business results.
• As a leader in IP telephony, we help customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.
• Through our innovative technology and services, customers can integrate IP telephony solutions with existing communications investments to enhance and evolve their networks and communications applications at their own path and pace.

• We are in leadership positions in the following markets:
  • No. 2 in worldwide Enterprise Telephony¹
  • No. 1 worldwide in IP Telephony²
  • No. 1 worldwide in Voice Messaging³, Unified Communications⁴ and Unified Messaging⁵
  • No. 1 in Call Centers in North America⁶, Latin America⁶, Asia Pacific⁶ and Western Europe⁷
  • No. 1 in the U.S. in PBX Maintenance Services³
• Avaya Global Services has more than 7,000 services experts around the globe who provide service competencies augmented by 24 network operations centers, 13 technical support centers and unique patented design and management tools.
• We have approximately 500,000 service maintenance contracts worldwide.
• Every day, people use 100 million of our voice mailboxes.
• We employ more than 15,000 people, including some 2,000 research and development professionals worldwide.
• We have about 2,500 authorized or certified partners worldwide.